Why to partner with Beyond the Box
As an Australian-owned company with 21 years of experience in dealing with Education Accounts and Government Contracts, Beyond the Box is the obvious choice as your partner for Apple in education. Our focus is every bit as pedagogical as it is technological. We deliver direct, flexible and competitive services, with the back up of a service help desk.
Our certified IT professionals can provide you with all of your LAN and WAN service and infrastructure requirements, remote monitoring and electronic service reporting. Beyond the Box can also offer you a Service Level Agreement to suit your needs.
Some of our clients
Victorian Education Department
Catholic Regional College – Caroline Springs
Catholic Regional College – Sydenham
Catholic Regional College – Melton
Catholic Regional College – St Albans
Catholic Regional College – North Keilor
Box Hill Senior Secondary College
Moonee Valley City Council
Victorian College for the Deaf
William Angliss Institute
Beyond the Box will advance ship one Macbook Pro to Mount Saint Joseph’s Girls College to allow the IT staff to install software + configuration details that will be included in the Student Image to be deployed on all new Macbook Pro.
Beyond the Box will provide a Level 2 Technician on-site to help develop the image to the required scope and obtain your sign off before the Image is deployed.
• Casper Provisioning / Image / Configuration profile settings directly in the JSS • Asset Tag / labelling of student/school names on both Macbook and Power Adapters • Record Mac Address / Ethernet ID / Serial Number • Image all computers with the school image prior to delivery, • Deliver the machines to the school and assist with deployment day on set date (TBA) • Provide familiarisation training to staff and students during delivery days as scheduled in a format agreed to by Mount Saint Joseph’s Girls College
Hardware Service / Repairs / Helpdesk
Beyond the Box will place a Level 1 Technician to work full time on-site at Mount Saint Joseph’s Girls College:
This resource will be a qualified Apple Hardware Technician and will manage all Apple hardware repairs in addition to providing help desk support as required.
Hardware repairs to be performed daily or as required with spare parts shipping directly to the College.
Support that has direct access to our Level 3 Technical Support Team and the ability to engage any of our Senior Technical Consultants as required by the College.
Provision for 48 weeks of the year, Monday to Friday, 8 hour working day, excluding public holidays.
Redundancy, we will train a second technician to be able to provide on-site support should your regular technician be unviable due to illness or leave.
Options, if your regular Technician is away you have the option to either request a replacement Technician or Bank the Days for Special Projects.
Beyond the Box will manage all of the relevant employment requirements, entitlements and all on-site staff have current working with Children Checks.
Project and Service Delivery Teams
Beyond the Box’s Project Managers, Service Delivery Managers and Systems Engineers will work with Mount Saint Joseph’s Girls College ICT department for the duration of any service contract. Working together, we can analyse current requirements and offer alternative solutions if required. We can also plan future IT needs. Our Systems Engineers hold industry certifications in their chosen field of expertise. Our staff skills matrix can be provided on request.
AppleCare Service Training
Beyond the Box will Train one Mount Saint Joseph’s Girls College staff member to become a Apple Certified Mac Technician. ACMT is a comprehensive certification verifying your skills as a technician, enabling you to service Mac hardware and OS X. The ACMT certification is comprised of two exams, all candidates must pass both exams in order to earn the ACMT certification:
Mac Service Certification Exam (9L0-010)
OS X v. 10.7 Troubleshooting Exam (9L0-063)
As minimising user downtime is the primary goal for any organisation implementing a 1:1 program. In our experience, we have found the use of a “spare pool” to be the most effective way of ensuring as little disruption as possible to teachers and students.
Under this program the school purchases additional MacBooks and place these in a “spare pool”. If a MacBook were to fail (hardware failure), then a MacBook from the spare pool (that has the SOE already pre-loaded) can be exchanged for the defective MacBook. Then only the user’s critical data needs to be transferred between MacBooks. We recommend the purchase of two MacBook for the spare pool per one hundred being used by students.
3 Year Warranty With On-Site Repairs
Provision for 3 year onsite warranty is included in the pricing schedule for the equipment.
3 Year Insurance Cover
Three years insurance cover is included in the pricing schedule. Specific coverage is detailed in the attached Product Disclosure Statement titled “iBroker QM2481-1211”. Insurance repairs will be performed and managed by Beyond the Box.
Training & Professional Development
Upon acceptance of this Proposal, Beyond the Box would like to offer Mount Saint Joseph’s Girls College 4 x 2 Hour complimentary PD session for 2013 (Existing Course). Professional Development delivery dates can be arranged in consultation with CRC and Beyond the Box Training Manager
Existing courses include: • iLife Suite • iWork Suite • iPad in Education • GarageBand • Mac OS X Mountain Lion • Final Cut Pro X • Adobe Creative Suite • Microsoft Office • Comic Life
Beyond the Box are able to tailor a professional development delivery program based on the college’s requirements, we can customise a training document for the college purposes, with specific focus on topics relevant to the colleges learning objectives, please do not hesitate to engage us should this be of interest to you
Beyond the Box can assist the school in the conversion of any training content provided to integrate into the school’s professional development and training resources both written and online.
Beyond the Box can provide services to fulfil your IT requirements at a level that matches the needs of your organisation. As requirements are constantly changing, the key drivers for our services are innovation, reliability and flexibility. You can leverage our expertise to provide your organisation IT services, to cover short term gaps in skills or resources availability, to provide input into your strategic planning or simply to keep your systems running day to day.
• Level 1 – Help Desk • Level 2 – System Administration • Level 3 – Infrastructure Services
If you would like to engage Beyond the Box in any of these services please do not hesitate to contact us for further discussion
Dedicated Account Manager - Mount Saint Joseph’s Girls College will be provided with a dedicated Account Manager, Robert Stojcevski. Robert boasts eighteen years experience in the Apple Channel and works in the K12 segment exclusively. To support Robert there is also another dedicated Education Account Manager, Michal Bogatko. Michal has 9 years in the Apple Channel and is capable of handling any enquiries in the event Robert is unavailable.
We service schools in the following areas.
Private and Government
Support at home for student families
Beyond the Box offer an home set-up and familiarisation service for all students as part of your rollout. This one-hour service covers the basics of home set-up such as wireless connectivity, email, printer set-up and an introduction to Mac OS X. Feed back on this service has shown it has been successful of significant reducing the volume of incoming calls to the schools IT department with non-school related issues. This service is available as part of the 2013 Laptop Program with a special rate of $159 inc GST, with the transaction being handled entirely by Beyond the Box.